Terms & Conditions

1. Identity of the service provider

VÆN BV
Established in Belgium
Email: hello@vaen.be
Website: vaen.cc

2. Applicability

These general terms and conditions apply to all services provided by VÆN BV under the AEON brand, including but not limited to the AEON platform, dashboard, AI operations services and related consultancy.

By using our services, you agree to these terms and conditions.

3. Services

AEON provides a managed AI operations service. This includes:

• Configuration and management of the AEON platform tailored to your business
• Access to a personal dashboard
• Daily briefings and reports
• Email and lead management
• Ongoing optimisation and support

The exact scope of services is determined during the intake conversation and documented in a service agreement.

4. Pricing and payment

The base price for AEON Starter is €349 per month, excluding VAT. Custom plans for larger teams are quoted on request.

Invoicing takes place monthly in advance. Payment term: 14 days from invoice date. In the event of late payment, we reserve the right to suspend services after a reminder with a 7-day grace period.

5. Duration and termination

The agreement is entered into for an indefinite period with a minimum term of 1 month.

Notice period: 1 month. You may cancel at any time, subject to a notice period of 1 calendar month. Upon cancellation, you will receive a complete export of your data.

No fine print. No hidden fees upon cancellation.

6. Data and ownership

All data you enter or that is generated on your behalf via the AEON platform remains your property at all times. VÆN BV does not claim any ownership rights over your business data.

Upon termination of the agreement:

• You will receive a complete export of all your data
• Your data will be deleted from our systems within 30 days of termination
• You will be notified in writing

7. Confidentiality

VÆN BV treats all information shared in the context of the services as confidential. We do not share your data with third parties unless necessary for the performance of the service (see our privacy policy).

8. Liability

VÆN BV endeavours to keep the AEON service reliable and available. Our liability is limited to:

• Direct damages, up to a maximum of 3 months of service fees
• We are not liable for indirect damages, consequential damages, lost profits or missed savings
• We are not liable for damages caused by force majeure, including third-party outages, internet failures or power outages

AEON never executes irreversible actions without your explicit approval. You always have the final word.

9. Availability

We aim for an availability of 99.5% on an annual basis. Scheduled maintenance is communicated at least 24 hours in advance. In the event of unscheduled maintenance or outages, we will inform you as soon as possible.

10. Intellectual property

The AEON platform, underlying technology, software and branding are and remain the property of VÆN BV. The agreement grants you a non-exclusive right of use for the duration of the agreement.

11. Amendments

VÆN BV reserves the right to amend these terms and conditions. Amendments will be communicated at least 30 days in advance. In the event of substantial changes, you have the right to terminate the agreement free of charge.

12. Governing law and disputes

These terms and conditions are governed by Belgian law. Disputes are preferably resolved by mutual agreement. If this is not possible, the courts of the judicial district where VÆN BV is established shall have jurisdiction.

13. Contact

Questions about these terms and conditions? Contact us at hello@vaen.be.